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The Tide Has Clearly Turned

The following quote from “Infonetics forecasts VoIP and unified communications services to grow to $88 billion market by 2018” makes it even more clear the trend is away from traditional phone services. Although the subject of their research, unified communications, is a simpler subset of QoStar’s private stream-routing networks, the trend towards modernizing is no less obvious.

ANALYST NOTE – “Business VoIP services have moved well beyond early stages to mainstream, strengthened by the growing adoption of SIP trunking and cloud services worldwide. Hosted unified communications are seeing strong interest up market as mid-market and larger enterprises evaluate and move more applications to the cloud, and this is positively impacting the market,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

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hysmith

Hysmith & Snider, PC (CPA’s)

After going in circles with our old phone company over billing problems, QoStar came in and solved our problems. We’re saving about $15000 per year and everything works great all the way to the desk, not just to the phone closet. The customer service is so far above what we had before, I can’t even compare the two.

Dena HySmith
Partner
865-293-1000freight carrier companiesкомпрессор двухпоршневой

Riddle Drugs

United Apothecary, Inc. (Riddle Drugs)

Our business is a small chain of pharmacies with a very high volume of voice and fax. We were paying thousands of dollars a month for services in 6 locations spread across our region, most of which were long distance calls between each other. The pharmacies take calls constantly all day regarding prescriptions and make calls to doctors to verify them, our fax machines are burning through paper all day dealing with insurance regulations and prescriptions, and our pharmacists are calling each other for a variety of reasons. Each store had its own Internet provider, telephone company, and service vendors. I don’t think we ever really had a good handle on what communications were costing us overall, but we knew we had to do something to reign it all in.

This company, QoStar, was referred to us from a friend. We reluctantly agreed to meet with them about our situation because we were simply tired of the run around and sales calls from other service providers. Telephones and fax machines are KEY to our business, and if anything goes down it could cost us dearly. They started out by analyzing each store’s usage and current services using past billing to assess each location’s unique utilization and service requirements. It was the mini audit of our service and usage that was really needed. The audit showed us that we were overpaying for just about every service and included unused duplicate services. This audit was able to identify and mitigate the risks involved with changing services and the possibility of losing touch with our customers.

The key concern for our business and “scary” part was the integration and switching each location over to the new service. Unlike the usual “rip this out and throw this in” approach that we had experienced in the past, QoStar had a detailed plan that accounted for contingencies and provided solutions should they arise. Once we understood the process, we felt so much better about making the change. Throughout the process and with all the planning there were still some “gremlins” that QoStar were responsive to and the customer support was above and beyond any of the other previous providers. QoStar and their customer service representatives actually cared about getting it right for us and understand our small business. The old phone companies only concern was up-selling and never once asked how to help or provide efficient options.

Now we have one centralized PBX at QoStar, and all of our stores have their own extensions off of it. Our stores (in five different counties) talk to each other as often as they like and it costs us nothing, saving us hundreds of dollars a month on long distance. The fax machines send and receive through our PBX and provide us with an email notifying us of our “success” or “failure” instead of staring at the machine waiting on a report.

Overall, the saving of approximately $2,500.00 per month on telecom expenses is now being put to better uses. We now work with one direct contact, instead of us having to deal with multiple phone companies and internet providers. The locations call QoStar directly allowing management to work on the true day-to-day small business issues that arise. QoStar’s managed routers help us keep the Internet providers honest too by knowing exactly what internet and service speeds are being delivered to each location. The ability to rearrange, expand, or centralize, with virtually no extra effort required. Problem SOLVED.

Grant Riddle
Vice President
865-435-3305Sunreef Power 70online no

frontsightmap

Front Sight Firearms Training

Our facility is in the middle of the Mojave Desert; our Internet feed comes in over dishes that are 20 miles apart. So it’s rather amazing that anything works out here when you think about it. QoStar works great, even out here, and is saving us a LOT of money over competitors’ offerings, but we still get all the bells and whistles that make VOIP great, like having phone extensions in any location we want them, regardless of distance, without special (and expensive!) equipment, access to our PBX from anywhere, etc. It definitely makes my life as “the I.T. guy” easier, because we’re going through a rapid expansion and all I have to do is just keep plugging in more phones and faxes. On a scale of 1-10, I’d give it about a 13! 🙂

David Jackson
IT Admin
702-837-7433Broker MFXболит зуб при надавливании

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QoStar Relaunches It’s Most Beloved Brand

This week, InterQoS Online, Inc., has executed the relaunch of long-time brand “QoStar”. The move is intended to consolidate several services under a single banner and provide both existing and prospective customers better access to our services, industry perspectives, and company news. The updating of the QoStar brand was prompted by our commitment to customer accessibility and a desire to make accurate information available in a tumultuous marketplace.

The QoStar brand represents our commitment to the core values of security, durability, capacity, efficiency, and accessibility of our network to customers. In a market where cost control leaves customers stranded, the latter is becoming an even greater marquee of our overall value proposition.

QoStar will continue to offer the same services our long history has perfected: private stream-routing networks, application hosting, click-to-call integrated hosting, and managed virtual private networks. Prospective customers will gain access to these services through an uncommon model of “sales-less sales”. All new services will assessed and proposed by Engineers and Service Managers who receive no sales incentives.

This model is seen by some as novel at best, but we assure you, an understanding of our motives make this choice an obvious advantage to both QoStar and our customers. We have weathered every economic storm that has passed because of our large base of customers who perceive our services as a better overall value. This value comes from not only good pricing, but also from good communication, good response, and good performance. A key to providing all those things is to make sure our customers are a good fit. We believe an inherent conflict of interest is created by offering incentives to acquire customers. A customer who is not getting everything they need from us is destined to create a long term loss for all, a loss we intend to avoid.

Our new site is heavy with information which we encourage you to read at your convenience. QoStar would like to serve you if we can. If not, you might be better armed to find the right fit after considering our experience in this market.ламинат для кухни ценаинструмент купить