halls walk in

Halls Walk-In Medical Center

When the clinic opened 10 years ago, a local telecom company advised us on what they thought we needed to fulfill our communications needs. We ended up with a clunky one-size-fits-all non-customizable hosted PBX system and several “lines” from the phone company, oddly, one line for each phone in the building. They were billing the clinic the same amount for each phone, even though we almost never used them all at once. In fact, there were a couple phones that were never used because of their location in the building. This seemed like a real waste then, and proven to be a waste now.

QoStar through their analysis of our current system showed us how to update and bring us into the “21st century” idea on how our telecom can be customized specifically for us. I was very skeptical at first because of the constant barrage of companies promising us savings and eventually raising their rates after the “business special” runs out. QoStar upfront handed me a quote that held my attention long enough to allow them to gather the information necessary to the Clinic’s uses. I really don’t like listening to telecom sales people, because they all sound the same, but QoStar was pitching something different, something that actually made sense. The quote was derived from actual analysis of the business usage, including how many simultaneous calls we actually have. Between the original oversell and QoStar’s great rates, we’re saving about $700/month. But on top of the savings, we got a more useful CUSTOM hosted PBX and more cost effective and functional phones. The QoStar engineers even worked with our tech people to diagnose our internal networks and discovered we were not getting what we paid for from our Internet bandwidth provider.

If you are tired of the same old telecom pitch I strongly suggest you contact QoStar to lower your costs, provide a customized service plan for your business, and have a system that actually makes sense. Give QoStar a call. You’ll be glad you did.

Paige Asbury
Office Manager
865-922-1400полигонточечные светильники светодиодные потолочные встраиваемые

hysmith

Hysmith & Snider, PC (CPA’s)

After going in circles with our old phone company over billing problems, QoStar came in and solved our problems. We’re saving about $15000 per year and everything works great all the way to the desk, not just to the phone closet. The customer service is so far above what we had before, I can’t even compare the two.

Dena HySmith
Partner
865-293-1000freight carrier companiesкомпрессор двухпоршневой

Riddle Drugs

United Apothecary, Inc. (Riddle Drugs)

Our business is a small chain of pharmacies with a very high volume of voice and fax. We were paying thousands of dollars a month for services in 6 locations spread across our region, most of which were long distance calls between each other. The pharmacies take calls constantly all day regarding prescriptions and make calls to doctors to verify them, our fax machines are burning through paper all day dealing with insurance regulations and prescriptions, and our pharmacists are calling each other for a variety of reasons. Each store had its own Internet provider, telephone company, and service vendors. I don’t think we ever really had a good handle on what communications were costing us overall, but we knew we had to do something to reign it all in.

This company, QoStar, was referred to us from a friend. We reluctantly agreed to meet with them about our situation because we were simply tired of the run around and sales calls from other service providers. Telephones and fax machines are KEY to our business, and if anything goes down it could cost us dearly. They started out by analyzing each store’s usage and current services using past billing to assess each location’s unique utilization and service requirements. It was the mini audit of our service and usage that was really needed. The audit showed us that we were overpaying for just about every service and included unused duplicate services. This audit was able to identify and mitigate the risks involved with changing services and the possibility of losing touch with our customers.

The key concern for our business and “scary” part was the integration and switching each location over to the new service. Unlike the usual “rip this out and throw this in” approach that we had experienced in the past, QoStar had a detailed plan that accounted for contingencies and provided solutions should they arise. Once we understood the process, we felt so much better about making the change. Throughout the process and with all the planning there were still some “gremlins” that QoStar were responsive to and the customer support was above and beyond any of the other previous providers. QoStar and their customer service representatives actually cared about getting it right for us and understand our small business. The old phone companies only concern was up-selling and never once asked how to help or provide efficient options.

Now we have one centralized PBX at QoStar, and all of our stores have their own extensions off of it. Our stores (in five different counties) talk to each other as often as they like and it costs us nothing, saving us hundreds of dollars a month on long distance. The fax machines send and receive through our PBX and provide us with an email notifying us of our “success” or “failure” instead of staring at the machine waiting on a report.

Overall, the saving of approximately $2,500.00 per month on telecom expenses is now being put to better uses. We now work with one direct contact, instead of us having to deal with multiple phone companies and internet providers. The locations call QoStar directly allowing management to work on the true day-to-day small business issues that arise. QoStar’s managed routers help us keep the Internet providers honest too by knowing exactly what internet and service speeds are being delivered to each location. The ability to rearrange, expand, or centralize, with virtually no extra effort required. Problem SOLVED.

Grant Riddle
Vice President
865-435-3305Sunreef Power 70online no

frontsightmap

Front Sight Firearms Training

Our facility is in the middle of the Mojave Desert; our Internet feed comes in over dishes that are 20 miles apart. So it’s rather amazing that anything works out here when you think about it. QoStar works great, even out here, and is saving us a LOT of money over competitors’ offerings, but we still get all the bells and whistles that make VOIP great, like having phone extensions in any location we want them, regardless of distance, without special (and expensive!) equipment, access to our PBX from anywhere, etc. It definitely makes my life as “the I.T. guy” easier, because we’re going through a rapid expansion and all I have to do is just keep plugging in more phones and faxes. On a scale of 1-10, I’d give it about a 13! 🙂

David Jackson
IT Admin
702-837-7433Broker MFXболит зуб при надавливании